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Coll Antropol. 2001 Dec;25(2):449-58.

The Croatian health survey--patient's satisfaction with medical service in primary health care in Croatia.

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School of Public Health A. Stampar, School of Medicine, University of Zagreb, Croatia.


The aim of the study was to investigate patient satisfaction with nurses and general practice organization in Croatia. A total of 2,252 patients 18 years of age and over from 47 randomly selected general practices were included in the study. 72.1% of patients were satisfied with nurses and general practice organization. Older and less educated patients were generally more satisfied. Patients were more pleased with nurses' behavior (81.9%) than with practice organization (62.3%). Factor analysis revealed two underlying discriminates of patient satisfaction--"positive attitude towards the nurse" and "inaccessibility of practice". The former discriminate emphasized a great potential of nursing, which should be taken into consideration in the transformation of health care system in Croatia.

[Indexed for MEDLINE]

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