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Br J Gen Pract. 2000 Feb;50(451):111-5.

Changes in receptionists' attitudes towards involvement in a general practice-based trial of screening and brief alcohol intervention.

Author information

1
Department of Primary Health Care, School of Health Sciences, University of Newcastle upon Tyne. c.a.lock@newcastle.ac.uk

Abstract

BACKGROUND:

Primary health care receptionists are increasingly expected to be involved in research. However, little is known about receptionists' attitudes to research or health programmes.

AIM:

To examine changes in receptionists' attitudes, with different levels of training and support, towards involvement in a general practice-based trial of screening and brief alcohol intervention.

METHOD:

Subjects were 84 receptionists, one per practice, who assisted in the implementation of a screening and brief alcohol intervention programme. Receptionists were randomly assigned to one of three conditions: control (no training or support), training alone, and training plus ongoing telephone support. Baseline and follow-up questionnaires were used to assess changes in receptionists' attitudes.

RESULTS:

Of 40 items that measured receptionists' attitudes to involvement in the programme, 70% had deteriorated after three months, 20% significantly so. There was no effect of training and support condition. Receptionists' and GPs' attitudes to research and health programmes conflicted.

CONCLUSION:

Receptionists developed more negative views about involvement in research and health programmes over the three-month study period, regardless of level of training and support.

PMID:
10750207
PMCID:
PMC1313627
[Indexed for MEDLINE]
Free PMC Article

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