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Telemed J. 1998 Winter;4(4):363-9.

Patient satisfaction with telemedicine consultation in primary care: comparison of ratings of medical and mental health applications.

Author information

1
Department of Family and Community Medicine and Center for Health Services Research in Primary Care, University of California at Davis, School of Medicine, Sacramento, California 95817, USA.

Abstract

OBJECTIVE:

To assess the viability of telemedicine as a vehicle for offering mental health consultations to primary-care patients.

METHODS:

Satisfaction ratings from 34 mental health encounters were compared with ratings from a convenience sample of 59 non-mental health encounters on four aspects of satisfaction: self-reported ability to speak freely; probability of further use of telemedicine; perceived experience of telemedicine personnel; and relative preference for a telemedicine visit compared with a face-to-face visit. The study was conducted in the context of the Telemedicine Program at the University of California, Davis.

RESULTS:

No significant differences in satisfaction were found between mental health and non-mental health encounter groups for any of the four aspects of satisfaction.

CONCLUSIONS:

Ratings from patients receiving mental health consultation using telemedicine yielded levels of satisfaction similar to those found in telemedicine consultations in non-mental health medical areas. The results support telemedicine as a means to extend mental health consultation to rural primary-care patients.

PMID:
10220477
DOI:
10.1089/tmj.1.1998.4.363
[Indexed for MEDLINE]

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