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Br Dent J. 1999 Feb 27;186(4 Spec No):161-5.

A review of patient satisfaction: 1. Concepts of satisfaction.

Author information

1
Faculty of Dentistry, University of Hong Kong, Hong Kong.

Abstract

Against a background of growing consumerism, satisfying patients has become a key task for all healthcare providers. This paper reviews current conceptual models of consumer satisfaction, including the one most dominant in the marketing literature--disconfirmation theory.

PMID:
10205951
[Indexed for MEDLINE]

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