Format

Send to

Choose Destination

Methodological issues in patient satisfaction surveys.

Author information

1
College of Business Administration, Louisiana State University, Shreveport, USA.

Abstract

Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non-response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.

PMID:
10165404
DOI:
10.1108/09526869510098840
[Indexed for MEDLINE]

Supplemental Content

Loading ...
Support Center