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Qual Manag Health Care. 1996 Spring;4(3):38-46.

Satisfaction of residents and families in long-term care: I. Construction and application of an instrument.

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1
Sunnybrook Health Science Centre, North York, Ontario, Canada.

Abstract

A consortium of eight long-term care facilities in Ontario devised a new instrument to measure patient satisfaction in long-term care settings. A standardized protocol for administration was developed that included a program to train volunteers to conduct in-person interviews. Nine facilities have carried out the survey using the standardized protocol.

PMID:
10159288
[Indexed for MEDLINE]
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