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J Healthc Qual. 1994 Mar-Apr;16(2):18-24.

Implementing total quality management and reshaping delivery systems in a community hospital.

Author information

1
Memorial Hospital at Oconomowoc, WI.

Abstract

In today's healthcare marketplace, leadership requires more than the delivery of technologically sophisticated patient care. Leadership can be accomplished only by an organization energized with a mission that focuses on providing high-quality, technologically sophisticated, and cost-effective primary healthcare. The paradigm shift to total quality management at the authors' not-for-profit community hospital involved not only the adoption of the philosophy, tools, and techniques espoused by quality experts, but also a restructuring of the organization from a hierarchical format to one focused on the patient.

PMID:
10132201
[Indexed for MEDLINE]

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