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Hosp Top. 1993 Winter;71(1):23-6.

Laying the groundwork for a smooth transition to TQM.

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Office of Health Services Research, Governors State University, University Park, IL.


The increasingly popular corporate philosophy of total quality management (TQM) can (and should) be applied to the healthcare industry--as structured and bureaucratic a system as can be found. Yet one does not begin by running, but by learning how to walk. So, too, with TQM. In this article, the author makes several suggestions that will enable healthcare managers to take those first few steps toward better quality service and patient care.

[Indexed for MEDLINE]

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