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J Health Care Mark. 1992 Dec;12(4):14-25.

Appointment breaking: causes and solutions.

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1
La Salle University, Philadelphia.

Abstract

From a review of research on health care appointment breaking, the authors find that patient demographic characteristics, psychosocial problems, previous appointment keeping, health beliefs, and situational factors predict no-show behavior. Suggestions are offered for designing the marketing mix to increase patient appointment keeping. Methods for mitigating the negative effects of no-shows on health care providers are described.

PMID:
10123581
[Indexed for MEDLINE]
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