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South Hosp. 1992 Jul-Aug;58(4):8-9.

Culture shock--the road to TQM.

Author information

1
Crawford Long Hospital of Emory University, Atlanta.

Abstract

Total quality management thrusts the company that adopts this philosophy on a road which determines customers' needs and fine tunes each and every operation in the facility to meet those needs. Crawford Long Hospital at Emory University, Atlanta is traveling that road.

PMID:
10120400
[Indexed for MEDLINE]

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