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Healthc Inf Manage. 1992 Winter;6(1):9-12.

Role of the management engineer in the patient-focused hospital.

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Sentara Health System, Norfolk, VA.


Patient focused healthcare is coming. Based on the criteria John Nesbitt put forth in his book, MEGATRENDS, PFH is a TREND not a fad. By building on the principles of continuous quality improvement the PFH model strives to redesign hospitals and focus their operations on their customers, the patients. By doing this the PFH creates a stronger, more flexible organization that will be better able to respond to differing market demands. Improved quality, service, employee satisfaction and financial performance are early results reported by hospitals implementing the PFH model. MEs have the capability and motivation to play a major role in the conversion of traditional health care systems into PFH models. MEs must shift roles, create a new job description and get to work on the quality transformation.

[Indexed for MEDLINE]

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