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1.
Figure 1

Figure 1. From: Understanding Patient Satisfaction Ratings for Radiology Services.

Conversion of Raw Scores into Percentile Rankings.
Note how small changes in Raw Scores are associated with major changes in Percentile Rankings at the steep end of the hockey stick.

Elvira V. Lang, et al. AJR Am J Roentgenol. ;201(6):1190-1196.

CitationFull text

2.
Figure 2

Figure 2. From: Understanding Patient Satisfaction Ratings for Radiology Services.

Effect of Communication Training on Rankings.
Depiction of changes in patient satisfaction rankings for the Test and Treatment domain from 8 months prior to the training initiation to 8 months post training, based on benchmarking among 908 institutions.

Elvira V. Lang, et al. AJR Am J Roentgenol. ;201(6):1190-1196.

CitationFull text

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