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Tuffrey-Wijne I, Giatras N, Goulding L, et al. Identifying the factors affecting the implementation of strategies to promote a safer environment for patients with learning disabilities in NHS hospitals: a mixed-methods study. Southampton (UK): NIHR Journals Library; 2013 Dec. (Health Services and Delivery Research, No. 1.13.)

Cover of Identifying the factors affecting the implementation of strategies to promote a safer environment for patients with learning disabilities in NHS hospitals: a mixed-methods study

Identifying the factors affecting the implementation of strategies to promote a safer environment for patients with learning disabilities in NHS hospitals: a mixed-methods study.

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Appendix 5Carer survey

SECTION 1: ABOUT YOU

Q1. Are you:

ResponseFrequency (excluded)Frequency after exclusionsPercentage after exclusions
Patient’s parent30 (2)2831.8
Patient’s sibling7 (2)55.7
Patient’s husband/wife/partner0 (0)00.0
Other relative of the patient (please specify)1 (0)11.1
Patient with LD2 (2)00.0
Patient’s support worker/care manager/other learning disability professional (please specify)54 (0)5461.4
Other (please specify)0 (0)00.0
Total94 (6)88100.0

LD, learning disabilities.

Q2. How long have you known the patient?

ResponseFrequencyPercentage
Since birth3135.2
More than 20 years44.5
Between 10 to 20 years66.8
Between 5 to 9 years1011.4
Between 1 to 4 years1820.5
6 to 12 months1213.6
Less than 6 months33.4
Missing44.5
Total88100.0

Q2a. Your age

ResponseFrequencyPercentage
Younger than 2522.3
Between 25–603034.1
Between 61–7489.1
Older than 7522.3
Missing4652.3
Total88100.0

SECTION 2: WHERE AND WHEN

Q3. The patient visited the hospital for treatment as an:

ResponseFrequencyPercentage
Outpatient1517.0
Inpatient4045.5
A&E patient78.0
A&E plus inpatient1719.3
Outpatient plus A&E33.4
Outpatient plus inpatient33.4
Outpatient plus inpatient plus A&E22.3
Missing11.1
Total88100.0

Q3a. In which month and year did the person come to hospital for treatment on this occasion?

All admissions were between June 2011 and September 2012. A breakdown of admissions by month can be seen below (valid = 61; missing = 27)

Month and yearFrequencyPercentage
June 201111.1
October 20111011.4
November 201133.4
December 201133.4
January 201222.3
February 201222.3
March 20121213.6
April 201278.0
May 201233.4
June 201244.5
July 201278.0
August 201244.5
September 201233.4
Total6169.3
Missing2730.7
Total88100.0

SECTION 3: YOU AND THE PATIENT

Q4. The admissions procedure was sensitive towards the special needs

ResponseFrequencyPercentage
Strongly agree3034.1
Agree4045.5
Disagree89.1
Strongly disagree66.8
Missing44.5
Total88100.0

Q5. Doctors/consultants understood and were sensitive towards the special needs arising from the person’s disabilities

ResponseFrequencyPercentage
Strongly agree2933.0
Agree4045.5
Disagree1112.5
Strongly disagree44.5
Missing44.5
Total88100.0

Q6. Nursing staff and other ward/clinic staff were fully aware of the person’s special needs

ResponseFrequencyPercentage
Strongly agree3135.2
Agree3438.6
Disagree1517.0
Strongly disagree66.8
Missing22.3
Total88100.0

Q7. The person’s views and preferences were sought and appropriately acted upon, in the person’s best interest

ResponseFrequencyPercentage
Strongly agree2022.7
Agree4146.6
Disagree1719.3
Strongly disagree55.7
Missing55.7
Total88100.0

Q8. Treatment and care were delivered in an appropriate way

ResponseFrequencyPercentage
Strongly agree2831.8
Agree4652.3
Disagree1112.5
Strongly disagree11.1
Missing22.3
Total88100.0

Q9. Where appropriate the person was consulted in a manner they could understand (possibly through you) before decisions were made

ResponseFrequencyPercentage
Strongly agree2831.8
Agree4045.5
Disagree1213.6
Strongly disagree33.4
Missing55.7
Total88100.0

Q10. The person was given information about treatment and care in a way he/she could understand

ResponseFrequencyPercentage
Strongly agree1921.6
Agree3640.9
Disagree1820.5
Strongly disagree44.5
Missing1112.5
Total88100.0

Q11. The person was given information about medicines, including medicines to take home (e.g. how/when to take the medicines) in a way he/she could understand

ResponseFrequencyPercentage
Strongly agree1618.2
Agree3236.4
Disagree2022.7
Strongly disagree44.5
Missing1618.2
Total88100.0

Q12. The hospital staff gave enough time in their care of the person

ResponseFrequencyPercentage
Strongly agree2629.5
Agree3539.8
Disagree1517.0
Strongly disagree66.8
Missing66.8
Total88100.0

Q13. I, as a relative/carer/supporter, was fully consulted before decisions were taken about the person’s treatment and care

ResponseFrequencyPercentage
Strongly agree2528.4
Agree4348.9
Disagree1011.4
Strongly disagree44.5
Missing66.8
Total88100.0

Q14. I, as a relative/carer/supporter, was fully consulted before decisions were taken about the person’s discharge

ResponseFrequencyPercentage
Strongly agree2326.1
Agree4247.7
Disagree910.2
Strongly disagree33.4
Missing1112.5
Total88100.0

Q15. I was recognised as the expert carer, and listened to

ResponseFrequencyPercentage
Strongly agree3034.1
Agree3843.2
Disagree1213.6
Strongly disagree33.4
Missing55.7
Total88100.0

Q16. The staff were welcoming and supportive of me as the person’s carer

ResponseFrequencyPercentage
Strongly agree3135.2
Agree4450.0
Disagree78.0
Strongly disagree22.3
Missing44.5
Total88100.0

Q17. Any agreed follow-up was acted upon in an appropriate and timely way

ResponseFrequencyPercentage
Strongly agree1921.6
Agree3640.9
Disagree1011.4
Strongly disagree78.0
Missing1618.2
Total88100.0

Q18. The hospital staff gave me all the information I needed to support the person better (for example, keeping me informed about what was happening to the person, information about tests, treatments, etc.)

ResponseFrequencyPercentage
Strongly agree2022.7
Agree4450.0
Disagree1112.5
Strongly disagree44.5
Missing910.2
Total88100.0

Q19. I was given all the practical help I needed to be able to support the person (for example, refreshments, a space to be with the person)

ResponseFrequencyPercentage
Strongly agree2326.1
Agree3236.4
Disagree2022.7
Strongly disagree22.3
Missing1112.5
Total88100.0

Q20. The person’s diagnosis was made properly and as soon as possible by the hospital

ResponseFrequencyPercentage
Strongly agree2326.1
Agree4247.7
Disagree1011.4
Strongly disagree33.4
Missing1011.4
Total88100.0

SECTION 4: SOME FURTHER QUESTIONS

Q21. Hospital staff asked you to provide (additional) information about the patient’s disabilities and needs

ResponseFrequencyPercentage
Yes6371.6
No1820.5
Missing78.0
Total88100.0

Q22. Hospital staff asked the patient to provide (additional) information about the patient’s disabilities and needs

ResponseFrequencyPercentage
Yes2326.1
No5158.0
Not applicable33.4
Missing1112.5
Total88100.0

Q23. Details about the patient’s disabilities or special needs were recorded by the hospital (e.g. in the medical notes, in a hospital passport)

ResponseFrequencyPercentage
Yes4551.1
No910.2
Not sure2933.0
Missing55.7
Total88100.0

Q24. If you wanted to make a complaint about any aspect of the care at the hospital, would you know how to go about it?

ResponseFrequencyPercentage
Yes5663.6
No2528.4
Missing78.0
Total88100.0

Q25. Overall, how satisfied are you with the standard of medical care provided to the patient by this hospital? Score 1 (least satisfied) to 10 (most satisfied)

ScoreFrequencyPercentage
1.0033.4
2.0011.1
3.0022.3
4.0044.5
5.00910.2
6.0055.7
7.001618.2
8.001517.0
9.001415.9
10.001517.0
Missing44.5
Total88100.0

Q26. Overall, how satisfied are you with the ‘experience’ for the patient at this hospital? Score 1 (least satisfied) to 10 (most satisfied)

ScoreFrequencyPercentage
1.0044.5
2.0011.1
3.0066.8
4.0078.0
5.0055.7
6.0078.0
7.001314.8
8.001112.5
9.001415.9
10.001517.0
Missing55.7
Total88100.0

SECTION 5: ABOUT THE PERSON (THE HOSPITAL PATIENT)

Q27. The person is:

ResponseFrequencyPercentage
Male4955.7
Female3843.2
Missing11.1
Total88100

Q28. At the time of the hospital visit, the person’s age was:

ResponseFrequencyPercentage
16–1933.4
20–25910.2
26–351213.6
36–451820.5
46–602730.7
Over 601820.5
Missing11.1
Total88100.0

Q29. What is the person’s ethnic group?

ResponseFrequencyPercentage
White6675.0
Mixed/Multiple ethnic groups33.4
Asian/Asian British66.8
Black/African/Caribbean/Black British910.2
Other ethnic group00.0
Missing44.5
Total88100.0

Q30. How would you describe the person’s learning disabilities?

ResponseFrequencyPercentage
Mild1415.9
Moderate2831.8
Severe2933.0
Profound1517.0
Missing22.3
Total88100.0

Q31a. The person’s additional disabilities and health issues are: Down syndrome

ResponseFrequencyPercentage
Yes1820.5
No7079.5
Total88100.0

Q31b. The person’s additional disabilities and health issues are: Epilepsy

ResponseFrequencyPercentage
Yes3337.5
No5562.5
Total88100.0

Q31c. The person’s additional disabilities and health issues are: Autism

ResponseFrequencyPercentage
Yes1011.4
No7888.6
Total88100.0

Q31d. The person’s additional disabilities and health issues are: Significant communication difficulties

ResponseFrequencyPercentage
Yes3236.4
No5663.6
Total88100.0

Q31e. The person’s additional disabilities and health issues are: Other

ResponseFrequencyPercentage
Yes3843.2
No5056.8
Total88100.0

Q31f. The person’s additional disabilities and health issues are: Please specify

The following were listed:

Angleman’s syndrome

Anxiety

Arthritis

Autistism [sic]

Benign ethnic neutropenia, schizophrenia

Blind

Cerebral palsy

Challenging behaviour, incontinence

Chest deformity

Congenital achondroplasia

Dementia

Depression

Diabetes

Diabetic – insulin dependent and emotional personality

Double incontinence wheelchair user

Enlarged heart

Fragile X [syndrome]

Gout

Hearing impairment

Hole in heart

Hydrocephalus

Hypoplastic lung

Impaired vision

Left hemiplegia

Microcephaly [2x]

Moderate anxiety

Mowat–Wilson syndrome

No speech

Non verbal

OCD [obsessive-compulsive disorder]

Pan-hypopituitorism [sic]

Paranoid schizophrenia, hypothyroidism

Paraplegic wheelchair user – No use of legs

PEG

Pica

Poor communication

Predisposed to urine infections

Registered blind

Rubinstein–Taybi syndrome

Schizophrenia

Scoliosis

Spastic quadriplegia

Spinal problems affecting walking

Spine fusion

Spine stenosis

Staphylococcul [sic]

Titanium rods

Type 2 diabetes

Under active thyroid, cataracts in both eyes

Q32a. The person’s main method of communication is: Normal speech

ResponseFrequencyPercentage
Yes4045.5
No4854.5
Total88100.0

Q32b. The person’s main method of communication is: Limited words

ResponseFrequencyPercentage
Yes1921.6
No6978.4
Total88100.0

Q32c. The person’s main method of communication is: Sounds

ResponseFrequencyPercentage
Yes910.2
No7989.8
Total88100.0

Q32d. The person’s main method of communication is: Written words

ResponseFrequencyPercentage
Yes22.3
No8697.7
Total88100.0

Q32e. The person’s main method of communication is: A signing system

ResponseFrequencyPercentage
Yes66.8
No8293.2
Total88100.0

Q32f. The person’s main method of communication is: Communication aids

ResponseFrequencyPercentage
Yes33.4
No8596.6
Total88100.0

Q32g. The person’s main method of communication is: Body language

ResponseFrequencyPercentage
Yes2730.7
No6169.3
Total88100.0

Q32h. The person’s main method of communication is: Hand or limb movement

ResponseFrequencyPercentage
Yes1314.8
No7585.2
Total88100.0

Q32i. The person’s main method of communication is: Facial expressions

ResponseFrequencyPercentage
Yes2326.1
No6573.9
Total88100.0

Q32j. The person’s main method of communication is: Eye pointing

ResponseFrequencyPercentage
Yes66.8
No8293.2
Total88100.0

Q32k. The person’s main method of communication is: Other communication

ResponseFrequencyPercentage
Yes78.0
No8090.9
None11.1
Total88100.0

Q32l. Other communication method: Please specify

The following were listed:

Degrees of ‘HAA’ sounds. High pitch if very distress to little whimpery sounds if in pain

Leads you to a particular object

Limited speech

Repeats what you say

Sign language BSL [British Sign Language]

Smiling or making loud high pitched noise

Q33a. Does the person have any sort of hospital information document which identifies such things as communication, medication and any special needs?

ResponseFrequencyPercentage
Yes6371.6
Yes, but the person didn’t have it with him/her (at home)66.8
No1011.4
Don’t know44.5
Unclear response22.3
In process11.1
Missing22.3
Total88100.0

Q33b. If yes, did the hospital staff use it?

ResponseFrequencyPercentage
Yes, mostly2326.1
Yes, occasionally2022.7
No1314.8
Don’t know1011.4
Not applicable78.0
Missing1517.0
Total88100.0

Q34. Please list up to 3 special needs or additional difficulties the person has

First additional need (27.3% left blank):

Anxiety

Anxious and agitated

Autism, needs to be explained to in a different way

Autistic tendancies [sic]

Behavioural issues – screams a lot. Difficult to understand why

Cannot talk but understands when somebody talking to [name]

Colostomy-bowel loops

Communicating the need for help

Communication

Communication skills

Communications – understanding complex information, needs to be delivered in basic terms and put in context for level of understanding e.g. visual

Crowded bay – too many people and not enough could understand her

Deaf

Diabetes

Difficulties to walk

Difficulty with communication with hospital staff – residential homes staff supported 24/7

Difficulty with movement as she is exhibiting stiffness

Dignity and privacy

Distressed by new environment

Eating/diet

Emotional due to death of close family members in [name of] hospital

Epilepsy

Extremely impatient; can’t wait in queue

Fussy eater. I was present at all times

Gout and staph problems

Hard of hearing

Having the LD [learning disabilities] team is a good thing to have

Hearing

Hoist

Incontinent

Is currently needing to be hoisted in and out of bed and onto a commode

Lack of understanding

Paraplegic wheelchair user

Medical intervention

Medication given PRN [according to need] for fluid balance ([medication] for diabetes insipidus) – hospital staff not involved as given by myself or carer

Mobility problems with walking

Needs assistance with personal care

Needs clear instructions

Needs ‘thinking’ time before answering a question. When this is not given she becomes upset and nervous (most people tried at least – some more consistently than others)

No verbal communication

Non mobile, uses wheelchair, sitting in/getting into wheelchair via hoist

PEG feed

Poor communication

Required a hoist. The staff did it with me as I was not insured to use this on their grounds

Short legs. This makes it difficult to get in and out of bed or off chairs

Speech and communication – not very well. The problems were not addressed to him

Understanding – communication

Very challenging behaviour

Vision problem

Visual impairment

Walking

Q34.1a How well did the hospital meet this need?

ResponseFrequencyPercentage
Very well2427.3
Quite well1820.5
Not very well1517.0
Not at all55.7
Missing2629.5
Total88100.0

Second additional need (40.9% left blank):

A proper cup of tea. Very simple – staff didn’t make it properly which ruined her stay then

Anxiety

Anxious/agitated/scared

Back

Behaviour that is challenging

Blind

Can be aggressive/physically/towards people who was around

Cerebral palsy quadruple

Communicating with him from certain angles

Communication [2x]

Diabetes

Difficulties to talk

Down’s syndrome

Eating while lying on back and after op

Epilepsy

Epilepsy – due to medication not being at the correct levels, client spends a lot of the time dazed, sleepy and confused

Feeding: excellent red tray and jug

Has had constipation since being in hospital. Was prescribed suppository but these weren’t consistently given as prescribed

Having staff as she needs 24 hour care

He is very slow in everything

Hearing

Hearing impairment

Helping with meal times (choking hazard)

His eyesight is poor. Needs to be shown closely to recognise

In wheelchair

Mobility – undressing/dressing – if I wasn’t with her she would struggle

Needs routine

Non communicating apart from noises

Nonverbal

Not understanding procedure

People, the family did not want to, see [name]

Person will refuse to eat, drink, take medication

Personal care

Personality disorder. Confidence/rejection emotional behaviour if needs not understood or met on demand

Poor communication/understanding skills

Reading-writing

Requires full support to consume food

Rubinstein–Taybi syndrome

Scoliosis

Self-injurious behaviour

She reacts badly to change, particularly if she is not warned beforehand. She can become very distressed and is likely to always remember any particular incident or event

Uncontrolled reflexes (banging arms on bed sides)

Understanding – explaining in simple form

Understanding what is going to happen. Especially when upset

Unsteady to walk

Visually impaired

Will answer even if she hasn’t understood the question

Q34.1b How well did the hospital meet this need?

ResponseFrequencyPercentage
Very well1719.3
Quite well1517.0
Not very well1112.5
Not at all66.8
Missing3944.3
Total88100.0

Third additional need (52.3% left blank):

24 hour care

Additional support from acute liaison nurse

Asthma

Clamping reflex with jaw (staff continually tried to use a mouth thermometer)

Communicating book/passport and his laptop communication aid

Communication

Communication – some nurses were very nice but some talked at her/over her. Didn’t like that

Diabetes poor management, needs support, waiting for food for hours causing distress. Cannot tell time or process passage of time very well

Fear of the dark

Got very nervous with tests, staff need to support all the way through the process

He can’t be on his own for a very long time

He could walk long distance at some time during attending the appointments

He understands more than he can express

Helping to maintain his personal hygiene

Left hemiplegia

Listening and understanding patients wants

Mild hearing problem

Missed messages from the doctors which made me angry

Mobility

Overall understanding of her learning disability

Person doesn’t like intrusive treatment, e.g. blood being taken

Personal care. I did not lift a finger. First class

Physical

Quadriplegic epilepsy

Refusing to eat

Requires own space e.g. own room due to dignity issues and challenging behaviour towards others

Returning to walk

Spine fusion, log rollover

Stubborn and un-cooperative at times

The need to take things slowly

Very sensitive skin. Although support workers consistently pointed this out when the wrong type of dressing was used the same type of dressing was used for a number of days

Vulnerable person

Walking

Wheelchair user

Q34.1c How well did the hospital meet this need?

ResponseFrequencyPercentage
Very well1517.0
Quite well89.1
Not very well910.2
Not at all44.5
Missing5259.1
Total88100.0
Copyright © Queen’s Printer and Controller of HMSO 2013. This work was produced by Tuffrey-Wijne et al. under the terms of a commissioning contract issued by the Secretary of State for Health. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.

Included under terms of UK Non-commercial Government License.

Bookshelf ID: NBK259480

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