BOX 10-1Patient-Anchored Care: Common Themes

  • Listening. Each patient-clinician interaction starts with uninterrupted attention to the patient’s voice on issues, perspectives, goals, and preferences.
  • Participatory. Health outcomes improve when patients are engaged in their own care.
  • Reliable. All patients should expect proven best practice as the starting point in their care.
  • Personalized. With proven best practice as the starting point, science-based tailoring is informed by personal biological traits, circumstances, and preferences.
  • Seamless. Care delivered by multiple providers in multiple settings should be fully integrated and seamless.
  • Efficient. Patients, their families, and clinicians should expect care to be appropriate to the need, available resources, and time required.
  • Accountable. All relevant aspects of the clinical experience, including patient perspectives, should be captured and routinely assessed against expectations.
  • Transparent. Information on the outcomes of care—both effectiveness and efficiency—should be readily accessible and understandable to patients and their families.
  • Trustworthy. Patients should expect a strong and secure foundation of trust on all dimensions—safety, quality, security, efficiency, accountability, and equity.
  • Learning. In a learning health system, the patient is an active contributor to and supporter of the learning process.

From: 10, Common Themes and Opportunities for Action

Cover of Patients Charting the Course
Patients Charting the Course: Citizen Engagement and the Learning Health System: Workshop Summary.
Institute of Medicine (US); Olsen LA, Saunders RS, McGinnis JM, editors.
Washington (DC): National Academies Press (US); 2011.
Copyright © 2011, National Academy of Sciences.

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