Appendix 4Communication behaviour rating forms: closings
View in own window
| VOICE communication practices checklist: for closing of encounter |
|---|
|
Rating started at (time code):
Rating finished at (time code):
Total time coded:
|
|---|
| Communication practice during closing phase | Exemplars | Tick if present | Time code | Quotations/queries/comments |
|---|
| Vague arrangement at closing | See you soon; see you around; some people will be around (without specific arrangement first) | | | |
| Specific closing arrangement | See you tomorrow; the nurse will be here in 5 minutes; I’ll go and get that cup of tea now | | | |
| Notification ahead of final activity | Before I go (then announces a final task or action or question) | | | |
| Announcing completion of final activity | That’s us all done; that’s it, got what we needed | | | |
| Announcing explicit intention to leave | So I’m gonna go now | | | |
| Non-verbal actions supporting verbal closing (body position, furniture, equipment) | Repositioning table, doll, blankets; tidying equipment; breaking eye contact | | | |
| Closing idiom or saying | All done and dusted; I’ll leave you be; we’ll keep a close eye on things; you take care | | | |
| ‘Is there anything else?’ type open question during closing | Anything you want to ask me before I go?; do you want a hand with anything before I go?; is there anything I can help with? | | | |
| Mismatch between non-verbal and verbal actions during closing | Health-care professional gives verbal indications of closing but does not make physical moves to indicate closing/leaving; health-care professional opens new lines of enquiry (verbal) while walking away (non-verbal) | | | Do not include here activities that happen after a ‘before I go . . .’ announcement, as this was a trainable |
| Closing ‘other’: state whether facilitator of or barrier to closing; give quotation | | | | No data classed here as ‘other’ will be counted |
