This handbook presents the science and practice of eHealth evaluation based on empirical evidence gathered over many years within the health informatics discipline. The handbook describes different approaches used to evaluate the planning, design, implementation, use and impact of eHealth systems in different health settings. It also provides a snapshot of the current state of knowledge on the consequences of opting for eHealth systems with respect to their effects and implications on provider performance and health outcomes.

Contents

• Copyright page
• Preface
• Acknowledgements
• Introduction
  Francis Lau and Craig Kuziemsky.
• Part I Conceptual Foundations
  • Chapter 1 Need for Evidence, Frameworks and Guidance
    Francis Lau.
    • 1.1. Introduction
    • 1.2. Evaluation Challenges
    • 1.3. Making Sense of eHealth Evaluation
    • 1.4. The Conceptual Foundations
    • 1.5. Summary
    • References
  • Chapter 2 Benefits Evaluation Framework
    Francis Lau, Simon Hagens, and Jennifer Zelmer.
    • 2.1. Introduction
    • 2.2. Conceptual Foundations
    • 2.3. Benefits Evaluation Framework Dimensions
    • 2.4. Benefit Evaluation Framework Usage
    • 2.5. Implications
    • 2.6. Summary
    • References
  • Chapter 3 Clinical Adoption Framework
    Francis Lau and Morgan Price.
    • 3.1. Introduction
    • 3.2. Conceptual Foundations
    • 3.3. CA Framework Dimensions
    • 3.4. CA Framework Usage
    • 3.5. Implications
    • 3.6. Summary
    • References
    • Appendix
  • Chapter 4 Clinical Adoption Meta-Model
    Morgan Price.
    • 4.1. Introduction
    • 4.2. Conceptual Foundations
    • 4.3. The Four Dimensions of the CAMM
    • 4.4. CAMM Archetypes
    • 4.5. Using the CAMM
    • 4.6. Summary
    • References
  • Chapter 5 eHealth Economic Evaluation Framework
    Francis Lau.
    • 5.1. Introduction
    • 5.2. Conceptual Foundations
    • 5.3. Framework Dimensions
    • 5.4. Framework Usage
    • 5.5. Implications
    • 5.6. Summary
    • References
  • Chapter 6 Pragmatic Health Information Technology Evaluation Framework
    Jim Warren and Yulong Gu.
    • 6.1. Introduction
    • 6.2. Conceptual Foundations and General Approach
    • 6.3. Benefits Evaluation Framework
    • 6.4. Guidance on Use of the Framework and its Implications
    • 6.5. Summary
    • References
  • Chapter 7 Holistic eHealth Value Framework
    Francis Lau and Morgan Price.
    • 7.1. Introduction
    • 7.2. A Sense-making Scheme for eHealth Value
    • 7.3. Framework Use and Implications
    • 7.4. Implications
    • 7.5. Summary
    • References
• Part II Methodological Details
  • Chapter 8 Methodological Landscape for eHealth Evaluation
    Craig Kuziemsky and Francis Lau.
    • 8.1. Introduction
    • 8.2. Philosophical Assumptions and Approaches
    • 8.3. Types of Evaluation Methods
    • 8.4. Methodological Guidance
    • 8.5. Issues and Challenges
    • 8.6. Summary
    • References
  • Chapter 9 Methods for Literature Reviews
    Guy Paré and Spyros Kitsiou.
    • 9.1. Introduction
    • 9.2. Overview of the Literature Review Process and Steps
    • 9.3. Types of Review Articles and Brief Illustrations
    • 9.4. Summary
    • 9.5. Concluding Remarks
    • References
  • Chapter 10 Methods for Comparative Studies
    Francis Lau and Anne Holbrook.
    • 10.1. Introduction
    • 10.2. Types of Comparative Studies
    • 10.3. Methodological Considerations
    • 10.4. Case Examples
    • 10.5. Summary
    • Appendix. Example of Sample Size Calculation
  • Chapter 11 Methods for Descriptive Studies
    Yulong Gu and Jim Warren.
    • 11.1. Introduction
    • 11.2. Types of Descriptive Studies
    • 11.3. Methodological Considerations
    • 11.4. Exemplary Cases
    • 11.5. Summary
    • References
  • Chapter 12 Methods for Correlational Studies
    Francis Lau.
    • 12.1. Introduction
    • 12.2. Types of Correlational Studies
    • 12.3. Methodological Considerations
    • 12.4. Case Examples
    • 12.5. Summary
    • References
  • Chapter 13 Methods for Survey Studies
    Francis Lau.
    • 13.1. Introduction
    • 13.2. Types of Survey Studies
    • 13.3. Methodological Considerations
    • 13.4. Case Examples
    • 13.5. Summary
    • References
  • Chapter 14 Methods for eHealth Economic Evaluation Studies
    Francis Lau.
    • 14.1. Introduction
    • 14.2. eHealth Economic Evaluation Methods
    • 14.3. Determining Costs, Outcomes and Importance
    • 14.4. Best Practice Guidance
    • 14.5. Exemplary Cases
    • 14.6. Implications
    • 14.7. Summary
    • References
    • Appendix. Glossary of Terms
    • References for Appendix
  • Chapter 15 Methods for Modelling and Simulation Studies
    James G. Anderson and Rong Fu.
    • 15.1. Introduction
    • 15.2. Regression Analysis
    • 15.3. Social Network Analysis
    • 15.4. Simulation Modelling
    • 15.5. Implications
    • 15.6. Summary
    • References
  • Chapter 16 Methods for Data Quality Studies
    Francis Lau.
    • 16.1. Introduction
    • 16.2. Concepts of Data Quality
    • 16.3. Methods of Data Quality Assessment
    • 16.4. Case Examples
    • 16.5. Implications
    • 16.6. Summary
    • References
  • Chapter 17 Engaging in eHealth Evaluation Studies
    Craig Kuziemsky and Francis Lau.
    • 17.1. Introduction
    • 17.2. Conducting eHealth Evaluation Studies
    • 17.3. Reporting of eHealth Evaluation Studies
    • 17.4. eHealth Evaluation Resources
    • 17.5. Summary
    • References
• Part III Selected eHealth Evaluation Studies
  • Chapter 18 Value for Money in eHealth: Meta-synthesis of Current Evidence
    Francis Lau.
    • 18.1. Introduction
    • 18.2. Evidence on Value for Money in eHealth
    • 18.3. Computer-supported Diabetes Care in Ontario
    • 18.4. System-wide HIV Testing in Veterans Affairs (VA) Administration
    • 18.5. Summary of Economic Evidence in eHealth
    • References
    • Appendix
  • Chapter 19 Evaluation of eHealth System Usability and Safety
    Morgan Price, Jens Weber, Paule Bellwood, Simon Diemert, and Ryan Habibi.
    • 19.1. Introduction
    • 19.2. Definitions
    • 19.3. When to Evaluate
    • 19.4. Usability Methods
    • 19.5. Safety Methods
    • 19.6. Selected Case Study Examples
    • 19.7. Summary
    • References
  • Chapter 20 Evaluation of eHealth Adoption in Healthcare Organizations
    Jim Warren and Yulong Gu.
    • 20.1. Introduction
    • 20.2. Selected Case Study Examples
    • 20.3. Discussion
    • 20.4. Summary
    • References
  • Chapter 21 Evaluation of Picture Archiving and Communications Systems
    Don MacDonald, Reza Alaghehbandan, and Doreen Neville.
    • 21.1. Introduction
    • 21.2. Current State of Evidence
    • 21.3. Selected Case Study: Does PACS Improve Report Turnaround Times?
    • 21.4. Issues, Guidance and Implications
    • 21.5. Summary of Evaluation Issues
    • 21.6. Summary
    • References
  • Chapter 22 Evaluation of Provincial Pharmacy Network
    Don MacDonald, Khokan C. Sikdar, Jeffrey Dowden, Reza Alaghehbandan, Peizhong Peter Wang, and Veeresh Gadag.
    • 22.1. Introduction
    • 22.2. Current State of Evidence
    • 22.3. Selected Case Study – Adverse Drug Events in Adult Patients Leading to ER Visits
    • 22.4. Issues, Guidance and Implications
    • 22.5. Summary
    • References
  • Chapter 23 Evaluation of Electronic Medical Records in Primary Care: A Case Study of Improving Primary Care through Health Information Technology
    Lynne S. Nemeth and Francis Lau.
    • 23.1. Introduction
    • 23.2. Case Study: Improving Primary Care Through Health Information Technology
    • 23.3. Summary
    • References
  • Chapter 24 Evaluation of Personal Health Services and Records
    Morgan Price, Paule Bellwood, Ryan Habibi, Simon Diemert, and Jens Weber.
    • 24.1. Introduction
    • References
  • Chapter 25 Evaluating Telehealth Interventions
    Anthony J. Maeder and Laurence S. Wilson.
    • 25.1. Introduction
    • 25.2. Background
    • 25.3. Telehealth Evaluation Approaches
    • 25.4. Case Study: Evaluation Using Participatory Principles
    • 25.5. Summary
    • References
• Part IV Future Directions
  • Chapter 26 Building Capacity in eHealth Evaluation: The Pathway Ahead
    Simon Hagens, Jennifer Zelmer, and Francis Lau.
    • 26.1. Introduction
    • 26.2. Motivation for Benefits Evaluation and Benefits Realization
    • 26.3. The Foundation
    • 26.4. Approaches for Building Capacity
    • 26.5. Approaches for Knowledge Translation and Benefits Realization
    • 26.6. Capacity Building Examples
    • 26.7. Looking Ahead
    • References
  • Chapter 27 Future of eHealth Evaluation: A Strategic View
    Francis Lau.
    • 27.1. Introduction
    • 27.2. eHealth as a Complex Intervention
    • 27.3. Guiding Principles for eHealth Evaluation Methods
    • 27.4. A Strategic View of eHealth Evaluation
    • 27.5. Concluding Remarks
    • References
    • Appendix. NPT Survey Statements
• Glossary
• About the Contributors