Table 1Followup data subsequent to “awareness feedback”a

Physician status at followupN (%)
Complaint indexes improved195 (58.0)
Complaint indexes unimproved or worse70 (20.8)
Departed after Level 1 intervention(s)71 (21.1)
a

Based on 336 high-complaint physicians associated with 14 health care systems.

From: Using Patient Complaints to Promote Patient Safety

Cover of Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 2: Culture and Redesign)
Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 2: Culture and Redesign).
Henriksen K, Battles JB, Keyes MA, et al., editors.

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