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The power of apology.
Bismark MM.
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Claiming behaviour in a no-fault system of medical injury: a descriptive analysis of claimants and non-claimants.
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Compensation and complaints in New Zealand.
BMJ. 2006 May 6;332(7549):1095. No abstract available. PMID: 16675830 [PubMed - indexed for MEDLINE]Related articlesFree article
Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.
Bismark MM, Brennan TA, Paterson RJ, Davis PB, Studdert DM.
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BMJ. 2006 May 6; 332(7549):1095.
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