PubMed

Safety of telephone triage in general practitioner cooperatives: do triage nurses correctly estimate urgency?

Giesen P, Ferwerda R, Tijssen R, Mokkink H, Drijver R, van den Bosch W, Grol R.

Qual Saf Health Care. 2007 Jun;16(3):181-4.PMID: 17545343 [PubMed - indexed for MEDLINE]Related articles

Patients evaluate accessibility and nurse telephone consultations in out-of-hours GP care: determinants of a negative evaluation.

Giesen P, Moll van Charante E, Mokkink H, Bindels P, van den Bosch W, Grol R.

Patient Educ Couns. 2007 Jan;65(1):131-6. Epub 2006 Aug 30.PMID: 16939708 [PubMed - indexed for MEDLINE]Related articles

Call-duration and triage decisions in out of hours cooperatives with and without the use of an expert system.

Ong RS, Post J, van Rooij H, de Haan J.

BMC Fam Pract. 2008 Feb 13;9:11.PMID: 18271970 [PubMed - indexed for MEDLINE]Related articlesFree article

General practice cooperatives: long waiting times for home visits due to long distances?

Giesen P, van Lin N, Mokkink H, van den Bosch W, Grol R.

BMC Health Serv Res. 2007 Feb 12;7:19.PMID: 17295925 [PubMed - indexed for MEDLINE]Related articlesFree article

Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study.

Derkx HP, Rethans JJ, Muijtjens AM, Maiburg BH, Winkens R, van Rooij HG, Knottnerus JA.

BMJ. 2008 Sep 12;337:a1264. doi: 10.1136/bmj.a1264.PMID: 18790814 [PubMed - indexed for MEDLINE]Related articlesFree article

Telephone consultation and triage: effects on health care use and patient satisfaction.

Bunn F, Byrne G, Kendall S.

Cochrane Database Syst Rev. 2004 Oct 18;(4):CD004180. Review.PMID: 15495083 [PubMed - indexed for MEDLINE]Related articles

Mystery shopping in health service evaluation.

Moriarty H, McLeod D, Dowell A.

Br J Gen Pract. 2003 Dec;53(497):942-6.PMID: 14960218 [PubMed - indexed for MEDLINE]Related articlesFree article

Quality of communication during telephone triage at Dutch out-of-hours centres.

Derkx HP, Rethans JJ, Maiburg BH, Winkens RA, Muijtjens AM, van Rooij HG, Knottnerus JA.

Patient Educ Couns. 2009 Feb;74(2):174-8. Epub 2008 Oct 8.PMID: 18845413 [PubMed - indexed for MEDLINE]Related articles

Safety of telephone consultation for "non-serious" emergency ambulance service patients.

Dale J, Williams S, Foster T, Higgins J, Snooks H, Crouch R, Hartley-Sharpe C, Glucksman E, George S.

Qual Saf Health Care. 2004 Oct;13(5):363-73.PMID: 15465940 [PubMed - indexed for MEDLINE]Related articlesFree article

Triage of febrile children at a GP cooperative: determinants of a consultation.

Monteny M, Berger MY, van der Wouden JC, Broekman BJ, Koes BW.

Br J Gen Pract. 2008 Apr;58(549):242-7.PMID: 18494175 [PubMed - indexed for MEDLINE]Related articlesFree article

Patient safety in after-hours telephone medicine.

Killip S, Ireson CL, Love MM, Fleming ST, Katirai W, Sandford K.

Fam Med. 2007 Jun;39(6):404-9.PMID: 17549649 [PubMed - indexed for MEDLINE]Related articlesFree article

Nurse telephone triage in out-of-hours GP practice: determinants of independent advice and return consultation.

Moll van Charante EP, ter Riet G, Drost S, van der Linden L, Klazinga NS, Bindels PJ.

BMC Fam Pract. 2006 Dec 12;7:74.PMID: 17163984 [PubMed - indexed for MEDLINE]Related articlesFree article

Patient satisfaction with out-of-hours primary care in the Netherlands.

van Uden CJ, Ament AJ, Hobma SO, Zwietering PJ, Crebolder HF.

BMC Health Serv Res. 2005 Jan 15;5(1):6.PMID: 15651997 [PubMed - indexed for MEDLINE]Related articlesFree article

Telephone triage by nurses in primary care: what is it for and what are the consequences likely to be?

Charles-Jones H, May C, Latimer J, Roland M.

J Health Serv Res Policy. 2003 Jul;8(3):154-9.PMID: 12869341 [PubMed - indexed for MEDLINE]Related articles

Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group.

Lattimer V, George S, Thompson F, Thomas E, Mullee M, Turnbull J, Smith H, Moore M, Bond H, Glasper A.

BMJ. 1998 Oct 17;317(7165):1054-9.PMID: 9774295 [PubMed - indexed for MEDLINE]Related articlesFree article

The effects of telephone consultation and triage on healthcare use and patient satisfaction: a systematic review.

Bunn F, Byrne G, Kendall S.

Br J Gen Pract. 2005 Dec;55(521):956-61. Review.PMID: 16378566 [PubMed - indexed for MEDLINE]Related articlesFree article

How to minimize inappropriate utilization of Accident and Emergency Departments: improve the validity of classifying the general practice cases amongst the A&E attendees.

Lee A, Hazlett CB, Chow S, Lau FL, Kam CW, Wong P, Wong TW.

Health Policy. 2003 Nov;66(2):159-68.PMID: 14585515 [PubMed - indexed for MEDLINE]Related articles

New methodology for using incognito standardised patients for telephone consultation in primary care.

Derkx H, Rethans JJ, Maiburg B, Winkens R, Knottnerus A.

Med Educ. 2009 Jan;43(1):82-8.PMID: 19141001 [PubMed - indexed for MEDLINE]Related articles

Out-of-hours primary care: development of indicators for prescribing and referring.

Giesen P, Willekens M, Mokkink H, Braspenning J, Van Den Bosch W, Grol R.

Int J Qual Health Care. 2007 Oct;19(5):289-95. Epub 2007 Jun 30.PMID: 17602203 [PubMed - indexed for MEDLINE]Related articlesFree article

Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs.

Richards DA, Meakins J, Tawfik J, Godfrey L, Dutton E, Richardson G, Russell D.

BMJ. 2002 Nov 23;325(7374):1214.PMID: 12446539 [PubMed - indexed for MEDLINE]Related articlesFree article