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Med Ref Serv Q. 2011;30(4):349-56. doi: 10.1080/02763869.2011.609037.

Co-streaming classes: a follow-up study in improving the user experience to better reach users.

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  • 1Health Sciences Library, University of North Carolina at Chapel Hill, USA.


Co-streaming classes have enabled library staff to extend open classes to distance education students and other users. Student evaluations showed that the model could be improved. Two areas required attention: audio problems experienced by online participants and staff teaching methods. Staff tested equipment and adjusted software configuration to improve user experience. Staff training increased familiarity with specialized teaching techniques and troubleshooting procedures. Technology testing and staff training were completed, and best practices were developed and applied. Class evaluations indicate improvements in classroom experience. Future plans include expanding co-streaming to more classes and on-going data collection, evaluation, and improvement of classes.

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