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Should measures of patient experience in primary care be adjusted for case mix? Evidence from the English General Practice Patient Survey.

Paddison C, Elliott M, Parker R, Staetsky L, Lyratzopoulos G, Campbell JL, Roland M.

BMJ Qual Saf. 2012 Aug;21(8):634-40. doi: 10.1136/bmjqs-2011-000737. Epub 2012 May 23.


The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.

Bowling A, Rowe G, Lambert N, Waddington M, Mahtani KR, Kenten C, Howe A, Francis SA.

Health Technol Assess. 2012 Jul;16(30):i-xii, 1-509. doi: 10.3310/hta16300. Review.

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