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Items: 1 to 20 of 189

1.

Clinicians have been silent too long.

Prior D.

Health Serv J. 2013 Oct 25;123(6372):16. No abstract available.

PMID:
24417030
2.

'Silent' clinicians have plenty to shout about.

Oliver D.

Health Serv J. 2013 Nov 15;123(6375):16-7. No abstract available.

PMID:
24640221
3.

The dynamics of satisfaction.

Runy LA.

Hosp Health Netw. 2002 Nov;76(11):57-63, 2.

PMID:
12465588
4.

Service quality revisited: striving for a new orientation.

O'Connor SJ, Shewchuk RM.

Hosp Health Serv Adm. 1995 Winter;40(4):535-52. Review.

PMID:
10153374
5.

Team-based care.

Weinstock M.

Hosp Health Netw. 2010 Mar;84(3):6 p following 28, 2.

PMID:
20377091
6.

Organisational culture and quality of health care.

Davies HT, Nutley SM, Mannion R.

Qual Health Care. 2000 Jun;9(2):111-9. Review. No abstract available.

7.

Magnet hospitals: what's the attraction?

Buchan J.

Nurs Stand. 1997 Nov 5-11;12(7):22-5. No abstract available.

PMID:
9418447
8.

Internal marketing builds service quality.

Joseph WB.

J Health Care Mark. 1996 Spring;16(1):54-9. No abstract available.

PMID:
10157979
9.

Leadership, organisational culture and the continuing cultural divide in UK health services.

Siriwardena AN.

Qual Prim Care. 2013;21(2):61-2. No abstract available.

PMID:
23735686
10.

Governance: Know your organisation.

Higson P.

Health Serv J. 2013 Oct 18;123(6371):22-3. No abstract available.

PMID:
24383297
11.

Quality management in health care environments.

Roberts IL.

Int J Health Care Qual Assur. 1993;6(2):25-35. No abstract available.

PMID:
10131615
12.

Market orientation and organizational culture in hospitals.

Proenca EJ.

J Hosp Mark. 1996;11(1):3-18.

PMID:
10161845
13.

Life in the slow lane: making hospitals safer, slowly but surely.

Walker J, Andrews S, Grewcock D, Halligan A.

J R Soc Med. 2012 Jul;105(7):283-7. doi: 10.1258/jrsm.2012.120093.

14.

Customer service in health care: a new era.

Eisenberg B.

Hosp Health Serv Adm. 1997 Spring;42(1):17-31.

PMID:
10164895
15.

'The most important part of our job is the patient, not targets'.

Waters A.

Nurs Stand. 2008 Jun 25-Jul 1;22(42):13-6. No abstract available.

PMID:
18649716
16.

Millions in cash in your hospital halls. Calculating the cash value of employee engagement, Part 1.

Simon M.

Mich Health Hosp. 2003 Sep-Oct;39(5):26-9. No abstract available.

PMID:
14503030
17.

Internal surveys an ideal way to measure service expectations.

Artz J.

Healthc Hum Resour. 1994 Aug;3(8):7-9. No abstract available.

PMID:
10136253
18.

Giving clinicians managerial responsibility can improve quality, think tank says.

Hawkes N.

BMJ. 2012 Jan 25;344:e603. doi: 10.1136/bmj.e603. No abstract available.

PMID:
22277135
19.

Doubling down on the patient experience.

Bush H.

Hosp Health Netw. 2011 Dec;85(12):22-5, 1.

PMID:
22295587
20.

Beyond resource management: towards total quality.

Holt PR.

Int J Health Care Qual Assur. 1993;6(5):24-9.

PMID:
10131454
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