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Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory.

Pope C, Halford S, Turnbull J, Prichard J, Calestani M, May C.

BMC Health Serv Res. 2013 Mar 23;13:111. doi: 10.1186/1472-6963-13-111.


Reconfiguring the emergency and urgent care workforce: mixed methods study of skills and the everyday work of non-clinical call-handlers in the NHS.

Turnbull J, Prichard J, Halford S, Pope C, Salisbury C.

J Health Serv Res Policy. 2012 Oct;17(4):233-40. doi: 10.1258/jhsrp.2012.011141. Epub 2012 Sep 28.


Cyborg practices: call-handlers and computerised decision support systems in urgent and emergency care.

Pope C, Halford S, Turnbull J, Prichard J.

Health Informatics J. 2014 Jun;20(2):118-26. doi: 10.1177/1460458213486470.


Implementation and adoption of nationwide electronic health records in secondary care in England: final qualitative results from prospective national evaluation in "early adopter" hospitals.

Sheikh A, Cornford T, Barber N, Avery A, Takian A, Lichtner V, Petrakaki D, Crowe S, Marsden K, Robertson A, Morrison Z, Klecun E, Prescott R, Quinn C, Jani Y, Ficociello M, Voutsina K, Paton J, Fernando B, Jacklin A, Cresswell K.

BMJ. 2011 Oct 17;343:d6054. doi: 10.1136/bmj.d6054.


REsearch into implementation STrategies to support patients of different ORigins and language background in a variety of European primary care settings (RESTORE): study protocol.

MacFarlane A, O'Donnell C, Mair F, O'Reilly-de Brún M, de Brún T, Spiegel W, van den Muijsenbergh M, van Weel-Baumgarten E, Lionis C, Burns N, Gravenhorst K, Princz C, Teunissen E, van den Driessen Mareeuw F, Saridaki A, Papadakaki M, Vlahadi M, Dowrick C.

Implement Sci. 2012 Nov 20;7:111. doi: 10.1186/1748-5908-7-111.


Effect of introduction of integrated out of hours care in England: observational study.

Lattimer V, Turnbull J, Burgess A, Surridge H, Gerard K, Lathlean J, Smith H, George S.

BMJ. 2005 Jul 9;331(7508):81-4.


Patchy 'coherence': using normalization process theory to evaluate a multi-faceted shared decision making implementation program (MAGIC).

Lloyd A, Joseph-Williams N, Edwards A, Rix A, Elwyn G.

Implement Sci. 2013 Sep 5;8:102. doi: 10.1186/1748-5908-8-102.


Understanding the challenges to implementing case management for people with dementia in primary care in England: a qualitative study using Normalization Process Theory.

Bamford C, Poole M, Brittain K, Chew-Graham C, Fox C, Iliffe S, Manthorpe J, Robinson L; CAREDEM team.

BMC Health Serv Res. 2014 Nov 8;14:549. doi: 10.1186/s12913-014-0549-6.


Primary Care Research Team Assessment (PCRTA): development and evaluation.

Carter YH, Shaw S, Macfarlane F.

Occas Pap R Coll Gen Pract. 2002 Feb;(81):iii-vi, 1-72.


Implementation and adoption of nationwide electronic health records in secondary care in England: qualitative analysis of interim results from a prospective national evaluation.

Robertson A, Cresswell K, Takian A, Petrakaki D, Crowe S, Cornford T, Barber N, Avery A, Fernando B, Jacklin A, Prescott R, Klecun E, Paton J, Lichtner V, Quinn C, Ali M, Morrison Z, Jani Y, Waring J, Marsden K, Sheikh A.

BMJ. 2010 Sep 1;341:c4564. doi: 10.1136/bmj.c4564.


Implementing the 2009 Institute of Medicine recommendations on resident physician work hours, supervision, and safety.

Blum AB, Shea S, Czeisler CA, Landrigan CP, Leape L.

Nat Sci Sleep. 2011 Jun 24;3:47-85. doi: 10.2147/NSS.S19649. Print 2011.


Acceptability of NHS 111 the telephone service for urgent health care: cross sectional postal survey of users' views.

O'Cathain A, Knowles E, Turner J, Nicholl J.

Fam Pract. 2014 Apr;31(2):193-200. doi: 10.1093/fampra/cmt078. Epub 2013 Dec 12.


Is primary care ready to embrace e-health? A qualitative study of staff in a London primary care trust.

Mannan R, Murphy J, Jones M.

Inform Prim Care. 2006;14(2):121-31.


Support and Assessment for Fall Emergency Referrals (SAFER 1) trial protocol. Computerised on-scene decision support for emergency ambulance staff to assess and plan care for older people who have fallen: evaluation of costs and benefits using a pragmatic cluster randomised trial.

Snooks H, Cheung WY, Close J, Dale J, Gaze S, Humphreys I, Lyons R, Mason S, Merali Y, Peconi J, Phillips C, Phillips J, Roberts S, Russell I, Sánchez A, Wani M, Wells B, Whitfield R.

BMC Emerg Med. 2010 Jan 26;10:2. doi: 10.1186/1471-227X-10-2.


NHS Direct: consistency of triage outcomes.

O'Cathain A, Webber E, Nicholl J, Munro J, Knowles E.

Emerg Med J. 2003 May;20(3):289-92.


Embedding effective depression care: using theory for primary care organisational and systems change.

Gunn JM, Palmer VJ, Dowrick CF, Herrman HE, Griffiths FE, Kokanovic R, Blashki GA, Hegarty KL, Johnson CL, Potiriadis M, May CR.

Implement Sci. 2010 Aug 6;5:62. doi: 10.1186/1748-5908-5-62.


Video observation in HIT development: lessons learned on benefits and challenges.

Høstgaard AM, Bertelsen P.

BMC Med Inform Decis Mak. 2012 Aug 22;12:91. doi: 10.1186/1472-6947-12-91.


Impact of the urgent care telephone service NHS 111 pilot sites: a controlled before and after study.

Turner J, O'Cathain A, Knowles E, Nicholl J.

BMJ Open. 2013 Nov 14;3(11):e003451. doi: 10.1136/bmjopen-2013-003451.

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