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The association of geographical location and neighbourhood deprivation with older people's use of NHS Direct: a population-based study.

Hsu WC, Bath PA, Large S, Williams S.

Age Ageing. 2013 Jan;42(1):57-62. doi: 10.1093/ageing/afs120. Epub 2012 Oct 10.


The effect of deprivation, age and sex on NHS Direct call rates.

Cooper D, Arnold E, Smith G, Hollyoak V, Chinemana F, Baker M, O'Brien S.

Br J Gen Pract. 2005 Apr;55(513):287-91.


Older people's use of NHS Direct.

Hsu WC, Bath PA, Large S, Williams S.

Age Ageing. 2011 May;40(3):335-40. doi: 10.1093/ageing/afr018. Epub 2011 Mar 17.


A U.K. case study of who uses NHS direct: investigating the impact of age, gender, and deprivation on the utilization of NHS direct.

Cook EJ, Randhawa G, Large S, Guppy A, Chater A.

Telemed J E Health. 2012 Nov;18(9):693-8. doi: 10.1089/tmj.2011.0256. Epub 2012 Oct 10.


Effect of introduction of integrated out of hours care in England: observational study.

Lattimer V, Turnbull J, Burgess A, Surridge H, Gerard K, Lathlean J, Smith H, George S.

BMJ. 2005 Jul 9;331(7508):81-4.


NHS Direct derived data: an exciting new opportunity or an epidemiological headache?

Cooper D, Chinemana F.

J Public Health (Oxf). 2004 Jun;26(2):158-60.


Young people's use of NHS Direct: a national study of symptoms and outcome of calls for children aged 0-15.

Cook EJ, Randhawa G, Large S, Guppy A, Chater AM, Pang D.

BMJ Open. 2013 Dec 9;3(12):e004106. doi: 10.1136/bmjopen-2013-004106.


Does NHS Direct empower patients?

O'Cathain A, Goode J, Luff D, Strangleman T, Hanlon G, Greatbatch D.

Soc Sci Med. 2005 Oct;61(8):1761-71.


Acceptability of NHS 111 the telephone service for urgent health care: cross sectional postal survey of users' views.

O'Cathain A, Knowles E, Turner J, Nicholl J.

Fam Pract. 2014 Apr;31(2):193-200. doi: 10.1093/fampra/cmt078. Epub 2013 Dec 12.


Neighbourhood deprivation and dental service use: a cross-sectional analysis of older people in England.

Lang IA, Gibbs SJ, Steel N, Melzer D.

J Public Health (Oxf). 2008 Dec;30(4):472-8. doi: 10.1093/pubmed/fdn047. Epub 2008 Jun 27.


An evaluation of the appropriateness of advice and healthcare contacts made following calls to NHS Direct Wales.

Snooks H, Peconi J, Munro J, Cheung WY, Rance J, Williams A.

BMC Health Serv Res. 2009 Sep 30;9:178. doi: 10.1186/1472-6963-9-178.


Impact of NHS direct on demand for immediate care: observational study.

Munro J, Nicholl J, O'Cathain A, Knowles E.

BMJ. 2000 Jul 15;321(7254):150-3.


Equity of access to health care. Evidence from NHS Direct in the UK.

Knowles E, Munro J, O'Cathain A, Nicholl J.

J Telemed Telecare. 2006;12(5):262-5.


An analysis of calls referred to the emergency 999 service by NHS Direct.

Gaffney P, Crane S, Johnson G, Playforth M.

Emerg Med J. 2001 Jul;18(4):302-4.


Evaluation of syndromic surveillance based on National Health Service Direct derived data--England and Wales.

Doroshenko A, Cooper D, Smith G, Gerard E, Chinemana F, Verlander N, Nicoll A.

MMWR Morb Mortal Wkly Rep. 2005 Aug 26;54 Suppl:117-22.


Knowledge, confidence and attitudes towards mental health of nurses working in NHS Direct and the effects of training.

Payne F, Harvey K, Jessopp L, Plummer S, Tylee A, Gournay K.

J Adv Nurs. 2002 Dec;40(5):549-59.


Geographical variation in life expectancy at birth in England and Wales is largely explained by deprivation.

Woods LM, Rachet B, Riga M, Stone N, Shah A, Coleman MP.

J Epidemiol Community Health. 2005 Feb;59(2):115-20.

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