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Results: 1 to 20 of 102

1.

Patient expectations of fair complaint handling in hospitals: empirical data.

Friele RD, Sluijs EM.

BMC Health Serv Res. 2006 Aug 18;6:106.

PMID:
16919165
[PubMed - indexed for MEDLINE]
Free PMC Article
2.

Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences.

Friele RD, Sluijs EM, Legemaate J.

BMC Health Serv Res. 2008 Sep 30;8:199. doi: 10.1186/1472-6963-8-199.

PMID:
18826575
[PubMed - indexed for MEDLINE]
Free PMC Article
3.

How do hospitals handle patients complaints? An overview from the Paris area.

Veneau L, Chariot P.

J Forensic Leg Med. 2013 May;20(4):242-7. doi: 10.1016/j.jflm.2012.09.013. Epub 2012 Oct 3.

PMID:
23622468
[PubMed - indexed for MEDLINE]
4.

Comparing the outcome of two different procedures to handle complaints from a patient's perspective.

Friele RD, Kruikemeier S, Rademakers JJ, Coppen R.

J Forensic Leg Med. 2013 May;20(4):290-5. doi: 10.1016/j.jflm.2012.11.001. Epub 2012 Dec 13.

PMID:
23622476
[PubMed - indexed for MEDLINE]
5.

Patients' complaints about medical practice.

Daniel AE, Burn RJ, Horarik S.

Med J Aust. 1999 Jun 21;170(12):598-602.

PMID:
10416431
[PubMed - indexed for MEDLINE]
6.

Patients' complaints in a hospital emergency department in Singapore.

Wong LL, Ooi SB, Goh LG.

Singapore Med J. 2007 Nov;48(11):990-5.

PMID:
17975687
[PubMed - indexed for MEDLINE]
Free Article
7.

Clinical complaints: a means of improving quality of care.

Bark P, Vincent C, Jones A, Savory J.

Qual Health Care. 1994 Sep;3(3):123-32.

PMID:
10139408
[PubMed - indexed for MEDLINE]
Free PMC Article
8.

Handling complaints in hospitals.

van der Wal G, Lens P.

Health Policy. 1995 Jan;31(1):17-27.

PMID:
10140360
[PubMed - indexed for MEDLINE]
9.

The psychometric properties of the 'Hospital Survey on Patient Safety Culture' in Dutch hospitals.

Smits M, Christiaans-Dingelhoff I, Wagner C, Wal Gv, Groenewegen PP.

BMC Health Serv Res. 2008 Nov 7;8:230. doi: 10.1186/1472-6963-8-230.

PMID:
18990256
[PubMed - indexed for MEDLINE]
Free PMC Article
10.

A 30-month study of patient complaints at a major Australian hospital.

Anderson K, Allan D, Finucane P.

J Qual Clin Pract. 2001 Dec;21(4):109-11.

PMID:
11856405
[PubMed - indexed for MEDLINE]
11.

Relationship between complaints and quality of care in New Zealand: a descriptive analysis of complainants and non-complainants following adverse events.

Bismark MM, Brennan TA, Paterson RJ, Davis PB, Studdert DM.

Qual Saf Health Care. 2006 Feb;15(1):17-22.

PMID:
16456205
[PubMed - indexed for MEDLINE]
Free PMC Article
12.

Why do patients complain? A primary health care study.

Lim HC, Tan CB, Goh LG, Ling SL.

Singapore Med J. 1998 Sep;39(9):390-5.

PMID:
9885716
[PubMed - indexed for MEDLINE]
13.

The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations.

Bowling A, Rowe G, Lambert N, Waddington M, Mahtani KR, Kenten C, Howe A, Francis SA.

Health Technol Assess. 2012 Jul;16(30):i-xii, 1-509. doi: 10.3310/hta16300. Review.

PMID:
22747798
[PubMed - indexed for MEDLINE]
Free Article
14.

Patient complaint strategies in a general hospital.

Carmel S.

Hosp Health Serv Adm. 1990 Summer;35(2):277-88.

PMID:
10104383
[PubMed - indexed for MEDLINE]
15.

[The effectiveness of quality assurance committees in a university hospital].

Verheggen FW, Van Wijmen FC.

Salud Publica Mex. 1993 May-Jun;35(3):311-5. Spanish.

PMID:
8322108
[PubMed - indexed for MEDLINE]
16.

Patient's satisfaction and distress compared with expectations of the medical staff.

Langen I, Myhren H, Ekeberg Ø, Stokland O.

Patient Educ Couns. 2006 Oct;63(1-2):118-25. Epub 2005 Oct 20.

PMID:
16242897
[PubMed - indexed for MEDLINE]
17.

[Dealing with patient dissatisfaction; a professional skill].

Gravenhorst JB, Engberts DP.

Ned Tijdschr Geneeskd. 2002 Nov 2;146(44):2079-81. Review. Dutch.

PMID:
12448961
[PubMed - indexed for MEDLINE]
18.

Communication with patients and colleagues.

Nørgaard B.

Dan Med Bull. 2011 Dec;58(12):B4359.

PMID:
22142577
[PubMed - indexed for MEDLINE]
Free Article
19.

Health-related quality of life in early breast cancer.

Groenvold M.

Dan Med Bull. 2010 Sep;57(9):B4184.

PMID:
20816024
[PubMed - indexed for MEDLINE]
Free Article
20.

National survey of hospital patients.

Bruster S, Jarman B, Bosanquet N, Weston D, Erens R, Delbanco TL.

BMJ. 1994 Dec 10;309(6968):1542-6.

PMID:
7819893
[PubMed - indexed for MEDLINE]
Free PMC Article

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