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Results: 1 to 20 of 137

1.

Reconfiguring the emergency and urgent care workforce: mixed methods study of skills and the everyday work of non-clinical call-handlers in the NHS.

Turnbull J, Prichard J, Halford S, Pope C, Salisbury C.

J Health Serv Res Policy. 2012 Oct;17(4):233-40. doi: 10.1258/jhsrp.2012.011141. Epub 2012 Sep 28.

PMID:
23024183
[PubMed - indexed for MEDLINE]
2.

Using computer decision support systems in NHS emergency and urgent care: ethnographic study using normalisation process theory.

Pope C, Halford S, Turnbull J, Prichard J, Calestani M, May C.

BMC Health Serv Res. 2013 Mar 23;13:111. doi: 10.1186/1472-6963-13-111.

PMID:
23522021
[PubMed - indexed for MEDLINE]
Free PMC Article
3.

Acceptability of NHS 111 the telephone service for urgent health care: cross sectional postal survey of users' views.

O'Cathain A, Knowles E, Turner J, Nicholl J.

Fam Pract. 2014 Apr;31(2):193-200. doi: 10.1093/fampra/cmt078. Epub 2013 Dec 12.

PMID:
24334420
[PubMed - indexed for MEDLINE]
Free PMC Article
4.

Cyborg practices: call-handlers and computerised decision support systems in urgent and emergency care.

Pope C, Halford S, Turnbull J, Prichard J.

Health Informatics J. 2014 Jun;20(2):118-26. doi: 10.1177/1460458213486470.

PMID:
24810726
[PubMed - in process]
5.

Is computer-assisted telephone triage safe? A prospective surveillance study in walk-in patients with non-life-threatening medical conditions.

Meer A, Gwerder T, Duembgen L, Zumbrunnen N, Zimmermann H.

Emerg Med J. 2012 Feb;29(2):124-8. doi: 10.1136/emj.2009.080614. Epub 2010 Oct 20.

PMID:
20961939
[PubMed - indexed for MEDLINE]
6.

NHS Direct: consistency of triage outcomes.

O'Cathain A, Webber E, Nicholl J, Munro J, Knowles E.

Emerg Med J. 2003 May;20(3):289-92.

PMID:
12748157
[PubMed - indexed for MEDLINE]
Free PMC Article
7.

Impact of the urgent care telephone service NHS 111 pilot sites: a controlled before and after study.

Turner J, O'Cathain A, Knowles E, Nicholl J.

BMJ Open. 2013 Nov 14;3(11):e003451. doi: 10.1136/bmjopen-2013-003451.

PMID:
24231457
[PubMed]
Free PMC Article
8.

Barriers and facilitators influencing call center nurses' decision support for callers facing values-sensitive decisions: a mixed methods study.

Stacey D, Graham ID, O'Connor AM, Pomey MP.

Worldviews Evid Based Nurs. 2005;2(4):184-95.

PMID:
17040526
[PubMed - indexed for MEDLINE]
9.

Call-handlers' working conditions and their subjective experience of work: a transversal study.

Croidieu S, Charbotel B, Vohito M, Renaud L, Jaussaud J, Bourboul C, Ardiet D, Imbard I, Guerin AC, Bergeret A.

Int Arch Occup Environ Health. 2008 Oct;82(1):67-77. doi: 10.1007/s00420-008-0308-2. Epub 2008 Mar 5.

PMID:
18320205
[PubMed - indexed for MEDLINE]
10.

Stakeholder perspectives on new ways of delivering unscheduled health care: the role of ownership and organizational identity.

Haddow G, O'Donnell CA, Heaney D.

J Eval Clin Pract. 2007 Apr;13(2):179-85.

PMID:
17378862
[PubMed - indexed for MEDLINE]
11.

Assessing communication skills of clinical call handlers working at an out-of-hours centre: development of the RICE rating scale.

Derkx HP, Rethans JJ, Knottnerus JA, Ram PM.

Br J Gen Pract. 2007 May;57(538):383-7.

PMID:
17504589
[PubMed - indexed for MEDLINE]
Free PMC Article
12.

Satisfaction with telephone advice from an accident and emergency department: identifying areas for service improvement.

Patel A, Dale J, Crouch R.

Qual Health Care. 1997 Sep;6(3):140-5.

PMID:
10173771
[PubMed - indexed for MEDLINE]
Free PMC Article
13.

Assessing the surgical skills of trainees in the operating theatre: a prospective observational study of the methodology.

Beard JD, Marriott J, Purdie H, Crossley J.

Health Technol Assess. 2011 Jan;15(1):i-xxi, 1-162. doi: 10.3310/hta15010.

PMID:
21227024
[PubMed - indexed for MEDLINE]
Free Article
14.

Computer assisted assessment and advice for "non-serious" 999 ambulance service callers: the potential impact on ambulance despatch.

Dale J, Higgins J, Williams S, Foster T, Snooks H, Crouch R, Hartley-Sharpe C, Glucksman E, Hooper R, George S.

Emerg Med J. 2003 Mar;20(2):178-83.

PMID:
12642540
[PubMed - indexed for MEDLINE]
Free PMC Article
15.

Perspectives of emergency department staff on the triage of mental health-related presentations: Implications for education, policy and practice.

Gerdtz MF, Weiland TJ, Jelinek GA, Mackinlay C, Hill N.

Emerg Med Australas. 2012 Oct;24(5):492-500. doi: 10.1111/j.1742-6723.2012.01592.x. Epub 2012 Aug 31.

PMID:
23039290
[PubMed - indexed for MEDLINE]
16.

Pediatric telephone call centers: how do they affect health care use and costs?

Bunik M, Glazner JE, Chandramouli V, Emsermann CB, Hegarty T, Kempe A.

Pediatrics. 2007 Feb;119(2):e305-13.

PMID:
17272593
[PubMed - indexed for MEDLINE]
Free Article
17.

Patient views of single number access to urgent care services.

Brown S, Henderson E, Howse J, Rubin G.

Fam Pract. 2012 Dec;29(6):713-8. doi: 10.1093/fampra/cms023. Epub 2012 Mar 14.

PMID:
22417779
[PubMed - indexed for MEDLINE]
Free Article
18.

Computerised decision support systems in order communication for diagnostic, screening or monitoring test ordering: systematic reviews of the effects and cost-effectiveness of systems.

Main C, Moxham T, Wyatt JC, Kay J, Anderson R, Stein K.

Health Technol Assess. 2010 Oct;14(48):1-227. doi: 10.3310/hta14480. Review.

PMID:
21034668
[PubMed - indexed for MEDLINE]
Free Article
19.

Experiences of adding nurses to increase medical competence at an emergency medical dispatch centre.

Forslund K, Kihlgren M, Sorlie V.

Accid Emerg Nurs. 2006 Oct;14(4):230-6. Epub 2006 Sep 1.

PMID:
16949825
[PubMed - indexed for MEDLINE]
20.

Delivery of pediatric after-hours care by call centers: a multicenter study of parental perceptions and compliance.

Kempe A, Luberti AA, Hertz AR, Sherman HB, Amin D, Dempsey C, Chandramouli V, MacKenzie T, Hegarty TW.

Pediatrics. 2001 Dec;108(6):E111.

PMID:
11731638
[PubMed - indexed for MEDLINE]

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