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Acad Radiol. 1998 Nov;5(11):771-8.

Patient satisfaction with screening mammography: online vs off-line interpretation.

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  • 1Department of Radiology, University of Michigan Hospitals, Ann Arbor 48109-0326, USA.

Abstract

RATIONALE AND OBJECTIVES:

The purpose of this study was to determine patient satisfaction with online and off-line methods of interpreting screening mammograms and to determine those characteristics that most influence patient preferences.

MATERIALS AND METHODS:

A survey consisting of 17 questions assessing satisfaction and demographics was distributed to women whose screening mammograms were read in one of two ways at the same facility: (a) the "online" method, in which all additional requested studies are completed and results are immediately communicated, and (b) the "off-line" method, in which mammograms are read in batches the next day, results are communicated at a later time, and patients return for diagnostic studies. To ensure statistical power, at least 174 surveys were collected from each group.

RESULTS:

Of 192 women whose mammograms were interpreted online, 188 (97%) responded, and of 247 women whose mammograms were interpreted off-line, 181 (73%) responded. Overall mean satisfaction with the mammographic experience and with the time it took to receive results differed significantly between the two groups (P < .002). Analysis of the subgroup of very satisfied respondents disclosed that 92% of patients in the online group and 59% of patients in the off-line group were very satisfied with their mammography experience. If allowed to choose the method of interpretation, 97% of patients in the online group and 91% of patients in the off-line group would choose online interpretation.

CONCLUSION:

Patients preferred online mammographic interpretation of screening studies.

PMID:
9809075
[PubMed - indexed for MEDLINE]
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