The effect of primary care training on patient satisfaction ratings

J Gen Intern Med. 1997 Dec;12(12):776-80. doi: 10.1046/j.1525-1497.1997.07164.x.

Abstract

This study examines the association between type of internal medicine training and satisfaction ratings among 509 patients who visited the clinic of an urban teaching hospital over a 3-month period in 1994. When controlling for patient, health-system, and other resident factors, primary care training was significantly associated with higher satisfaction ratings (cumulative odds ratio 1.53; 95% confidence interval 1.04, 2.25; p = .031) than categorical training. Using satisfaction ratings to rank the residents without adjusting for patient and health-system factors would have correctly classified only 27% of the residents in the lowest quartile. These findings have implications for both the education and potential employment of internists.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Adolescent
  • Adult
  • Female
  • Humans
  • Internal Medicine / education*
  • Male
  • Middle Aged
  • Odds Ratio
  • Patient Satisfaction*
  • Physician-Patient Relations
  • Primary Health Care*