Display Settings:

Format

Send to:

Choose Destination
See comment in PubMed Commons below
JAMA. 1997 Nov 19;278(19):1608-12.

Health care quality. Incorporating consumer perspectives.

Author information

  • 1Department of Health Care Policy, Harvard Medical School, and the Picker Institute, Boston, MA 02115, USA.

Abstract

The goal of this article is to address, from the perspective of users of the health care system (consumers), the following questions: What are the most important health care quality gaps and/or challenges; what major changes should we anticipate in this area in the near future; and what should be the role of federal and state agencies, accreditation organizations, and philanthropic foundations in addressing these challenges? We discuss the needs, challenges, and potential action steps for increasing the prominence of the user's perspective in 3 areas: (1) the conceptualization and definition of quality; (2) the measurement of quality; and (3) routine quality assessment and improvement. The article concludes by making recommendations about the role that different agencies and organizations can and should play in meeting these challenges.

PMID:
9370508
[PubMed - indexed for MEDLINE]
PubMed Commons home

PubMed Commons

0 comments
How to join PubMed Commons

    Supplemental Content

    Icon for Silverchair Information Systems
    Loading ...
    Write to the Help Desk