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Health Care Manage Rev. 1994 Fall;19(4):49-55.

What attributes determine quality and satisfaction with health care delivery?

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  • 1Department of Marketing, Graduate School of Management, University of Alabama at Birmingham.

Abstract

Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.

PMID:
7896552
[PubMed - indexed for MEDLINE]
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