Send to:

Choose Destination
See comment in PubMed Commons below
J Am Osteopath Assoc. 1995 May;95(5):333-6.

'But doctor, someone has to do something': resolving interpersonal conflicts in the workplace.

Author information

  • 1Laramie Psychiatric Clinic, Wyo., USA.


Physicians are often called on to address interpersonal conflicts among office staff and colleagues. Because such strife can interfere with patient care, physicians should learn to diffuse these situations as adeptly and quickly as possible. The authors outline one approach, which they developed while working at the Oklahoma Department of Mental Health. Designated by the mnemonic LIFT (Listen, Inquire, ask for Feedback, Test), this approach has been used successfully to resolve interpersonal conflict in small groups.

[PubMed - indexed for MEDLINE]
PubMed Commons home

PubMed Commons

How to join PubMed Commons

    Supplemental Content

    Full text links

    Icon for Silverchair Information Systems
    Loading ...
    Write to the Help Desk