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Accid Emerg Nurs. 1995 Jan;3(1):14-8.

Children in accident and emergency: parental perceptions of the quality of care. Part I.


An exploratory descriptive survey of the perceptions of parents of children attending an Accident and Emergency department is described. The study examines parental perceptions of the quality of care received, and explores whether this sphere of patient care requires further attention. A retrospective postal questionnaire was administered to parents of children, under the age of 10, attending the department. Follow-up interviews were also conducted, allowing further exploration of the issues affecting the parents' perceptions of care. The study confirmed the usefulness of auditing parents' perceptions of care. Quality aspects of care were highlighted, with lack of information and communication patterns shown to affect the perceived standard of care.

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