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J Bus Contin Emer Plan. 2014 Spring;7(3):245-52.

Lessons learned in crisis management.

Abstract

This paper will explore lessons learned following a series of natural and man-made disasters affecting the Massachusetts Mutual Life Insurance Company and/or its subsidiaries. The company employs a team of certified continuity professionals who are charged with overseeing resilience on behalf of the enterprise and leading recovery activities wherever and whenever necessary.

KEYWORDS:

communication; hurricane; incident command; shelter; snow; tornado

PMID:
24578026
[PubMed - indexed for MEDLINE]
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