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J Nurs Care Qual. 2013 Jul-Sep;28(3):208-16. doi: 10.1097/NCQ.0b013e31828b8c9c.

Developing a patient-centered ISHAPED handoff with patient/family and parent advisory councils.

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  • 1Inova, Falls Church, Virginia 22042, USA. maryann.friesen@inova.org

Abstract

Our hospital system used Lean strategies to develop a new process for the change-of-shift bedside handoff titled ISHAPED (I = Introduce, S = Story, H = History, A = Assessment, P = Plan, E = Error Prevention, and D = Dialogue). Several teams collaborated with a Parent Advisory Council and a Patient/Family Advisory Council to design a study to explore patient perceptions of the handoff. The findings from the study along with recommendations from the councils were used to develop education modules on implementing patient-centered handoffs.

PMID:
23528749
[PubMed - indexed for MEDLINE]
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