Case managers can provide a valuable service for patients with frequent admissions for advanced chronic illness or who have end-of-life needs by early referrals for hospice and palliative care evaluations. Learn about palliative care and hospice options and educate patients and families to help them make choices. Make sure the family is capable of taking care of patients' needs if they are discharged to home. Monitor the caregivers to determine if they need extra support or respite services.