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Health Serv Res. 2013 Feb;48(1):319-32. doi: 10.1111/j.1475-6773.2012.01438.x. Epub 2012 Jun 20.

The importance of a high-performance work environment in hospitals.

Author information

  • 1Queens College and The Graduate Center-CUNY, Department of Sociology, Flushing, NY 11367, USA. dana.weinberg@qc.cuny.edu

Abstract

OBJECTIVE:

To examine the benefits of a high-performance work environment (HPWE) for employees, patients, and hospitals.

STUDY SETTING:

Forty-five adult, medical-surgical units in nine hospitals in upstate New York.

STUDY DESIGN:

Cross-sectional study.

DATA COLLECTION:

Surveys were collected from 1,527 unit-based hospital providers (68.5 percent response rate). Hospitals provided unit turnover and patient data (16,459 discharge records and 2,920 patient surveys).

PRINCIPAL FINDINGS:

HPWE, as perceived by multiple occupational groups on a unit, is significantly associated with desirable work processes, retention indicators, and care quality.

CONCLUSION:

Our findings underscore the potential benefits for providers, patients, and health care organizations of designing work environments that value and support a broad range of employees as having essential contributions to make to the care process and their organizations.

© Health Research and Educational Trust.

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