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Int J Med Inform. 2011 Jan;80(1):1-12. doi: 10.1016/j.ijmedinf.2010.10.017. Epub 2010 Nov 26.

Factors that influence public engagement with eHealth: A literature review.

Author information

  • 1School of Nursing & Midwifery, University of Salford, Salford, UK. n.r.hardiker@salford.ac.uk

Abstract

PURPOSE:

Public engagement with eHealth is generally viewed as beneficial. However, despite the potential benefits, public engagement with eHealth services remains variable. This article explores reasons for this variability through a review of published international literature.

METHODS:

A focused search, conducted in January 2009, of three bibliographic databases, MEDLINE, CINAHL and EMBASE, returned 2622 unique abstracts.

RESULTS:

Fifty articles met the inclusion criteria for the review. Four main types of eHealth service were identified: health information on the Internet; custom-made online health information; online support; and telehealth. Public engagement with these services appears to depend on a number of factors: characteristics of users; technological issues; characteristics of eHealth services; social aspects of use; and eHealth services in use.

CONCLUSIONS:

Recommendations for policy makers, developers, users and health professionals, include: targeting efforts towards those underserved by eHealth; improving access; tailoring services to meet the needs of a broader range of users; exploiting opportunities for social computing; and clarifying of the role of health professionals in endorsement, promotion and facilitation.

Copyright © 2010 Elsevier Ireland Ltd. All rights reserved.

PMID:
21112244
[PubMed - indexed for MEDLINE]
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