Format

Send to

Choose Destination
See comment in PubMed Commons below
Anesthesiol Clin. 2010 Jun;28(2):329-51. doi: 10.1016/j.anclin.2010.02.012.

Management by outcomes: efficiency and operational success in the ambulatory surgery center.

Author information

  • 1Outpatient Surgery, Dartmouth-Hitchcock Medical Center, One Medical Center Way, Lebanon, NH 03753, USA. douglas.g.merrill@hitchcock.org

Abstract

Quality of care and service in health care can benefit from the use of algorithm-driven care (standard work) that integrates literature assessment and analysis of local outcome and process data to eliminate unnecessary variation that causes error and waste. Effective management of an ambulatory surgery center requires that leadership emphasize constant improvement in the processes of care to achieve maximum patient safety and satisfaction, delivered with highest efficiency. Process improvement may be achieved by simple measurement alone (the Hawthorne effect). However, as shown in this article, the authors have successfully used the implementation of regular measurement and open discussion of patients' clinical outcomes and other operational metrics to focus active systems improvement projects in ambulatory surgery centers, with excellent results.

Copyright (c) 2010 Elsevier Inc. All rights reserved.

[PubMed - indexed for MEDLINE]
PubMed Commons home

PubMed Commons

0 comments
How to join PubMed Commons

    Supplemental Content

    Full text links

    Icon for Elsevier Science
    Loading ...
    Write to the Help Desk