Abstract

OBJECTIVE:

To quantify effects of aviation-based crew resource management training on patient safety-related behaviors and perceived personal empowerment.

DESIGN:

Prospective study of checklist use, error self-reporting, and a 10-point safety empowerment survey after participation in a crew resource management training intervention.

SETTING:

Seven hundred twenty-two-bed university hospital; 247-bed affiliated community hospital.

PARTICIPANTS:

There were 857 participants, the majority of whom were nurses (50%), followed by ancillary personnel (28%) and physicians (22%).

MAIN OUTCOME MEASURES:

Preoperative checklist use over time; number and type of entries on a Web-based incident reporting system; and measurement of degree of empowerment (1-5 scale) on a 10-point survey of safety attitudes and actions given prior to, immediately after, and a minimum of 2 months after training.

RESULTS:

Since 2003, 10 courses trained 857 participants in multiple disciplines. Preoperative checklist use rose (75% in 2003, 86% in 2004, 94% in 2005, 98% in 2006, and 100% in 2007). Self-initiated reports increased from 709 per quarter in 2002 to 1481 per quarter in 2008. The percentage of reports related to environment as opposed to actual events increased from 15.9% prior to training to 20.3% subsequently (P < .01). Perceived self-empowerment, creating a culture of safety, rose by an average of 0.5 point in all 10 realms immediately posttraining (mean [SD] rating, 3.0 [0.07] vs 3.5 [0.05]; P < .05). This was maintained after a minimum of 2 months. There was a trend toward a hierarchical effect with participants less comfortable confronting incompetence in a physician (mean [SD] rating, 3.1 [0.8]) than in nurses or technicians (mean [SD] rating, 3.4 [0.7] for both) (P>.05).

CONCLUSIONS:

Crew resource management programs can influence personal behaviors and empowerment. Effects may take years to be ingrained into the culture.