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J Am Med Dir Assoc. 2009 Jun;10(5):342-7. doi: 10.1016/j.jamda.2009.02.006.

A comparison of video-based resident-family communication in a nursing home and a congregate living facility.

Author information

  • 1The Atlantic Philanthropies, 1600 16th Street NW #209, Washington, DC 2009, USA. henselbk@health.missouri.edu

Abstract

OBJECTIVE:

To explore user perceptions of videophone communication in different long-term care settings by comparing interview transcripts of a study involving residents of a congregate living facility (CLF) and family members with findings of a case study involving a resident of a skilled nursing facility (SNF) and family member.

METHODS:

Semistructured interviews by telephone and in person were conducted with residents and family members, with both studies using an interview guide with similar questions.

RESULTS:

All themes found in the SNF study were also identified in the CLF data. There was consistency between studies in preferences for videophones (over telephones) for affective-oriented conversations and perceptions of acceptable usability. Both yielded generally acceptable technical quality, although 2 of 8 CLU participants' concerns were likely barriers to adoption.

CONCLUSION:

Consistency in findings lends validity to the earlier SNF findings and suggests some degree of reliability across these settings. Additional insights were gained in the CLF study, a new context in the resident-family videophone communication literature. The theoretical framework of social presence and communication bandwidth holds promise as applied, but further explication and operationalization are needed.

PMID:
19497547
[PubMed - indexed for MEDLINE]
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