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J Gen Intern Med. 2008 Dec;23(12):2053-7. doi: 10.1007/s11606-008-0793-8. Epub 2008 Oct 2.

A multidisciplinary teamwork training program: the Triad for Optimal Patient Safety (TOPS) experience.

Author information

  • 1Division of Hospital Medicine, University of California, San Francisco, CA 94143, USA. nirajs@medicine.ucsf.edu

Abstract

INTRODUCTION:

Communication and teamwork failures are a common cause of adverse events. Residency programs, with a mandate to teach systems-based practice, are particularly challenged to address these important skills.

AIM:

To develop a multidisciplinary teamwork training program focused on teaching teamwork behaviors and communication skills.

SETTING:

Internal medicine residents, hospitalists, nurses, pharmacists, and all other staff on a designated inpatient medical unit at an academic medical center.

PROGRAM DESCRIPTION:

We developed a 4-h teamwork training program as part of the Triad for Optimal Patient Safety (TOPS) project. Teaching strategies combined didactic presentation, facilitated discussion using a safety trigger video, and small-group scenario-based exercises to practice effective communication skills and team behaviors. Development, planning, implementation, delivery, and evaluation of TOPS Training was conducted by a multidisciplinary team.

PROGRAM EVALUATION:

We received 203 evaluations with a mean overall rating for the training of 4.49 +/- 0.79 on a 1-5 scale. Participants rated the multidisciplinary educational setting highly at 4.59 +/- 0.68.

DISCUSSION:

We developed a multidisciplinary teamwork training program that was highly rated by all participating disciplines. The key was creating a shared forum to learn about and discuss interdisciplinary communication and teamwork.

PMID:
18830769
[PubMed - indexed for MEDLINE]
PMCID:
PMC2596515
Free PMC Article

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