IBM Research, Center for Healthcare Management, Professor Emerita, Johns Hopkins University School of Nursing, Baltimore, MD 21210, USA. marionball@us.ibm.com
OBJECTIVE: To discuss why clinical information systems are failing. METHOD: Subjectively analyzing the development of clinical IT systems during the last decades. RESULTS AND CONCLUSIONS: The challenge is to anticipate what information clinicians need and then deliver it in a way that is tailored for their unique views. Clinicians need workstations that offer the highest level possible of user-determined flexibility and customization. We envision and outline a so-called point of care work station, automatically scaling to the display, hardware capacity, operating system, applications (local or distributed) the user needs and across diverse health IT systems.