Display Settings:

Format

Send to:

Choose Destination
See comment in PubMed Commons below
Aust Health Rev. 2006 May;30(2):174-80.

Balancing the balanced scorecard for a New Zealand mental health service.

Author information

  • Mental Health, Otago District Health Board, Great King Street, Dunedin, Otago 9001, New Zealand. colleen.coop@otagodhb.govt.nz

Abstract

Given the high prevalence of mental disorders, there is a need to evaluate mental health services to ensure they are efficient, effective, responsive and accessible. One method that is being used is the "balanced scorecard" which uses performance indicators in four quadrants to assess various dimensions of service provision. This case study describes the steps taken by a New Zealand mental health service to improve service management through greater use of key performance indicators in relation to preset targets using this approach.

PMID:
16646766
[PubMed - indexed for MEDLINE]
PubMed Commons home

PubMed Commons

0 comments
How to join PubMed Commons

    Supplemental Content

    Full text links

    Icon for CSIRO
    Loading ...
    Write to the Help Desk