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Emerg Med Clin North Am. 1992 Aug;10(3):557-72.

The management of patient complaints and dissatisfaction.

Author information

  • 1Department of Surgery, University of Michigan Medical School, Ann Arbor.

Abstract

Patient satisfaction is an integral component of the measurement of health care quality. Proper attention to patient complaints is one part of a patient satisfaction management strategy aimed at revealing and alleviating the causes of patient dissatisfaction.

PMID:
1628560
[PubMed - indexed for MEDLINE]
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