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Patient Educ Couns. 2006 Jun;61(3):419-28. Epub 2005 Jul 1.

Implementing a computer-assisted telephone interview (CATI) system to increase colorectal cancer screening: a process evaluation.

Author information

  • 1Division of Hematology/Oncology, University of Massachusetts Medical School, Worcester, MA, USA. maryjo.white@umassmed.edu

Abstract

OBJECTIVE:

Computer-assisted telephone interviewing (CATI) systems used by telephone counselors (TCs) may be efficient mechanisms to counsel patients on cancer and recommended preventive screening tests in order to extend a primary care provider's reach to his/her patients. The implementation process of such a system for promoting colorectal (CRC) cancer screening using a computer-assisted telephone interview (CATI) system is reported in this paper.

METHODS:

The process evaluation assessed three components of the intervention: message production, program implementation and audience reception.

RESULTS:

Of 1181 potentially eligible patients, 1025 (87%) patients were reached by the TCs and 725 of those patients (71%) were eligible to receive counseling. Five hundred eighty-two (80%) patients agreed to counseling.

CONCLUSIONS:

It is feasible to design and use CATI systems for prevention counseling of patients in primary care practices.

PRACTICE IMPLICATIONS:

CATI systems have the potential of being used as a referral service by primary care providers and health care organizations for patient education.

PMID:
15993558
[PubMed - indexed for MEDLINE]
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