The total service experience
Mark Health Serv
.
2004 Fall;24(3):12-3.
Author
John O'Malley
1
Affiliation
1
Strategic Visions Inc., Birmingham, Ala, USA. jom@strategicvisionsinc.com
PMID:
15453244
No abstract available
MeSH terms
Consumer Behavior*
Efficiency, Organizational
Health Facility Administration*
Humans
Marketing of Health Services
United States