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J Appl Psychol. 2002 Apr;87(2):268-79.

Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis.

Author information

  • 1The Gallup Organization, Lincoln, Nebraska 68510, USA. jim_harter@gallup.com

Abstract

Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in management practices that increase employee satisfaction may increase business-unit outcomes, including profit.

PMID:
12002955
[PubMed - indexed for MEDLINE]
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