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Qual Manag Health Care. 2001 Fall;10(1):54-64.

Quality management in public and community health: examples from women's health.

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  • 1Department of Health Management and Policy, University of Michigan School of Public Health, Ann Arbor, Michigan, USA.


Quality assessment and improvement activities are as relevant to the public health sector and community-based health care organizations as they are to the rest of the health care industry. This article provides a framework for the types of quality assessment and improvement approaches available to public health and community-based health care organizations and provides two examples drawn from the field of women's health. The first focuses on a population-based assessment of the performance of the health care system using indicators for the nation as a whole and for the states specifically in a women's health report card. The second focuses on measuring quality of care provided to clients of one type of safety-net organization, Title X family planning clinics. Either type of approach can serve as the basis for developing strategies for improving the performance of health care organizations.

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