Centre for Clinical Psychology & Healthcare Research, University of Northumbria at Newcastle, Kielder House, Coach Lane Campus, Benton, Newcastle upon Tyne NE7 7XA, UK. jenny.firth-cozens@unn.ac.uk
Improvements in patient safety result primarily from organisational and individual learning. This paper discusses the learning that can take place within organisations and the cultural change necessary to encourage it. It focuses on teams and team leaders as potentially powerful forces for bringing about the management of patient safety and better quality of care.