Satisfaction with on-site boarding home consultation: a Washington State program

J Nurs Care Qual. 2001 Oct;16(1):68-73. doi: 10.1097/00001786-200110000-00007.

Abstract

A Quality Improvement Consultation (QIC) program was implemented in Washington State to assist boarding home providers (N = 500) to comply with statutory requirements. Boarding homes (n = 126, 25%) volunteering for the on-site visits with state quality improvement (QI) consultants developed and implemented QI plans to address provider-identified issues. Satisfaction with the program was measured with a 15-item questionnaire given to boarding home administrators, managers, and facility staff. Most agreed that the consultation was helpful and provided them with helpful information to ensure their success.

MeSH terms

  • Aged
  • Female
  • Group Homes / standards*
  • Health Facility Administrators / standards
  • Health Services Research
  • Humans
  • Male
  • Models, Organizational
  • Outcome and Process Assessment, Health Care
  • Patient Satisfaction*
  • Program Development
  • Program Evaluation
  • Quality Indicators, Health Care
  • Quality of Life
  • Total Quality Management / organization & administration
  • Washington